Refund and Cancellation Policy

Effective Date: October 1, 2026

Last Updated: October 1, 2026

At ZATTU Photo Booth Rental (“ZATTU,” “we,” “our,” or “us”), we deliver high-end, studio-grade photo booth experiences across Kitchener-Waterloo, Cambridge, Guelph, Hamilton, and the Greater Toronto Area (GTA).

Because our live event services require dedicated equipment reservations, custom digital artwork creation, and reserved staffing, our scheduling directly limits availability for other prospective clients. Accordingly, we have established this comprehensive Refund and Cancellation Policy to ensure complete clarity and mutual protection before your event date is secured.

1. Booking Retainers and Date Reservations

When you decide to book with ZATTU, we immediately reserve your chosen equipment and attendants for that dedicated time slot. To begin with, all event bookings require a non-refundable retainer (typically 25% to 50% of the overall invoice) upon contract signing.

Commitment of Resources: Because we lock in our team and equipment solely for your event, we intentionally turn away other booking requests for your specific date and timeframe.
Retainer Status: Consequently, this booking deposit is non-refundable under all standard circumstances, as it covers initial administrative setup, date allocation, and custom template drafting.

2. Balance Payment Schedule

In addition to the initial booking retainer, you must finalize the remaining package balance before event setup.

Standard Due Date: Your final payment is due 14 days before your scheduled event date, unless an alternate corporate invoicing term has been agreed upon in writing.
Late Payments: If, however, the outstanding balance is not settled by the agreed deadline, ZATTU reserves the right to suspend preparations. As a result, failure to complete timely payment may result in the forfeiture of your date reservation and deposit.

3. Cancellation Policy and Refund Tiers

We recognize that unforeseen schedule adjustments can happen. Therefore, if you must cancel your booking, you must submit a written cancellation notice via email to [email protected].

Refunds on any amounts paid beyond the non-refundable deposit are handled strictly according to the following timeline:

Cancellation Notice Window	Retainer Status	Remaining Balance Status
More than 30 Days Before Event	Non-Refundable (Transferable within 12 months)	100% Refunded (if already paid)
15 to 30 Days Before Event	Non-Refundable	50% Refunded (or 100% applied as future credit)
14 Days or Fewer Before Event	Non-Refundable	Non-Refundable (Equipment and crew fully scheduled)

For example, if you cancel 45 days prior to your celebration, any prepaid balance outside the retainer will be refunded in full. In contrast, cancellations made within 14 days of the event cannot be refunded, because logistics, staffing, and print media have already been committed.

4. Date Rescheduling and Postponements

Furthermore, if your event date changes due to venue conflicts or unexpected circumstances, we strive to offer flexible options:

Notice Provided 15+ Days in Advance: Whenever written notice is received at least 15 days before your scheduled date, your retainer may be transferred to a new date within 12 months, subject to calendar availability.
Short-Notice Rescheduling (Within 14 Days): However, if a rescheduling request occurs within 14 days of your event, a re-scheduling fee may apply to cover crew reallocation costs.

5. Custom Artwork, Physical Backdrops, and Add-Ons

While rental services follow standard scheduling tiers, physical and custom-branded products involve upfront manufacturing costs.

Custom Graphic Overlays: Once our design team creates and finalizes your personalized print layout or custom touch-screen animation, custom design fees become non-refundable.
Bespoke Backdrops and Neon Signs: Similarly, custom-ordered backdrops, branded floral walls, or custom neon signage cannot be cancelled or returned once sent to production. Consequently, these specialized add-ons are final sale.

6. Venue Access, Weather, and Client Obligations

To guarantee seamless service delivery, certain venue and environmental standards must be met.

Outdoor Setup Requirements: If an event is held outdoors, the client must supply a completely dry, level surface with waterproof overhead shelter. Should extreme weather threaten guest safety or our studio-grade electronics, operation will be temporarily halted. As a result, weather-related downtime does not qualify for refunds.
Power and Access Requirements: Moreover, venues must provide a dedicated 110V/15A electrical outlet within 25 to 50 feet of the booth, as well as timely load-in access. Accordingly, delays caused by venue restrictions or lack of power are non-refundable.

7. Technical Disruptions and Equipment Downtime

At ZATTU, we utilize professional Nikon cameras, commercial dye-sublimation thermal printers, and backup systems to ensure reliable performance throughout your celebration.

Routine Maintenance: Although brief pauses for loading printer paper or ribbon rolls are standard during live coverage, they do not disrupt the event timeline.
Extended Equipment Downtime: In the unlikely event that an unexpected hardware malfunction interrupts service for more than 30 consecutive minutes, we will either extend operational hours at the end of your event (pending venue approval) or provide a pro-rated refund for the lost service time.

8. Force Majeure

Additionally, neither party will be held liable for delays or non-performance caused by events beyond reasonable control. These circumstances include acts of God, severe weather emergencies, natural disasters, or government-mandated facility closures. In such instances, all payments will be converted into a transferable service credit valid for up to 18 months.

9. How to Submit a Refund Request

To initiate a cancellation or refund inquiry, please follow these simple steps:

Send an Email: Write to [email protected] with the subject line: Cancellation Request – [Invoice Number] – [Client Name].
Provide Booking Details: Next, outline your event date, original package selection, and the reason for your cancellation.
Receive Confirmation: Subsequently, our management team will review your timeline and confirm eligibility within 2 business days.
Payment Processing: Following approval, any eligible funds will be refunded directly to your original payment method within 5 to 10 business days.

10. Questions and Customer Support

Ultimately, our priority is to make your event planning seamless and transparent. If you have any questions regarding these terms, please contact us directly: